In March 2020 Ofcom launched the universal service obligation
This gives a legal right for residents and businesses to request a decent, affordable broadband connection from BT (KCOM in the Hull area).
A decent and affordable broadband connection is defined in law as a service with a download speed of at least 10Mbps and an upload speed of at least 1Mbps, costing £46.10 or less a month.
Find out more about the universal service obligation.
Check your address to find out if you're eligible for the universal service.