Ordering fibre broadband in 5 easy steps
We have put hundreds more miles of fibre optic cable in place across parts of the county − which means thousands of homes and businesses can now order fibre broadband from a broadband company of their choice. Here's how…
1. Check if fibre broadband is available in your area
Type the postcode for your home or business into our online postcode checker. If the search result says "Available for service" then fibre broadband is available for your property.
2. Check your current broadband contract
If fibre broadband is available, you will need to check your current broadband contract.
Usually, customers sign-up for contracts of 12 or 18 months and you may need to complete this agreement before switching broadband companies − sometimes known as Internet Service Providers or ISP for short.
If you are still within your contract, most broadband companies will allow you to upgrade to a fibre package.
3. Do your research
We cannot advise on the best broadband package for you, or which company you should sign up with. But there are many comparison websites that allow you to compare packages.
Look out for offers in local and national media.
You can also check our list of broadband providers operating in Derbyshire.
When comparing packages, look out for things like:
Check this carefully as some broadband packages can restrict your download/upload speeds in return for a cheaper tariff.
Check if your package is unlimited or whether you can only download/upload a limited amount each month.
Check your contract length. Depending on your package this means you will be signing up for 12, 18 or 24 months.
Check if you can combine your broadband package with your telephone service − you may save money this way.
There are lots of incentives on offer from broadband companies to sign up to their products. Typically these are discounted introductory periods or vouchers for high street stores.
4. Make your decision
Once you have chosen your broadband provider you will need to get in touch with them to place your order. This can usually be done by telephone or by using the live chat facility found on many websites.
Your provider will explain what you need to do to get up and running.
5. Order and installation
Once you have placed an order for fibre broadband, your provider will tell you how and when your broadband will be installed.
An engineer may need to visit your property to do the necessary work.
And that's it! You should now be able to enjoy the benefits of better, faster broadband.